Job Description

Internet Coordinator / Appointment Setter

Chrysler Dodge Jeep RAM is looking for a reliable, motivated, and quick-learning Internet Coordinator to join our team!

We are looking for Full-Time and Part-Time team members who are confident on the phone, enjoy helping customers, and can thrive in a fast-paced environment.

Are you a Sales Representative looking for an opportunity to transition off the sales floor? This could be the perfect position for you! We are looking for someone dependable, organized, energetic, and willing to learn. Automotive experience is a plus, but the right attitude and work ethic are just as important.

The Internet Coordinator is an important part of our sales team. You will be responsible for communicating with customers who have expressed interest in our vehicles, answering questions, building relationships, and setting quality appointments that bring customers into the dealership.

If you have experience in customer service, hospitality, restaurants, telemarketing, call centers, inside sales, or appointment setting, we want to hear from you!

What We Offer

• Medical, Dental & Vision coverage
• 401K with company contribution match
• Free college education
• Aggressive pay plan
• Employee vehicle purchase discounts
• Paid vacation
• Training and career advancement opportunities
• Opportunity to grow within the Route 4 Auto Group
• OFF Sundays

What You'll Do

• Make a minimum of 120 outbound calls per day
• Respond to inbound Internet leads and customer inquiries
• Use phone, email, and text to communicate with customers
• Build rapport and create a positive customer experience
• Set and confirm quality appointments for our sales team
• Follow established inbound and outbound phone scripts
• Answer basic vehicle and dealership questions or connect customers with the appropriate sales manager
• Overcome common customer objections and provide effective rebuttals
• Accurately document customer conversations and appointments in our CRM
• Maintain accurate notes and customer information
• Track daily calls, emails, appointments, and results
• Meet department call-volume and performance KPIs
• Communicate effectively with Sales, Management, and other departments
• Organize your daily workflow to meet department goals and deadlines
• Provide daily activity and appointment recaps

What We're Looking For

Most importantly, we're looking for someone who is:

• Reliable and dependable
• A quick learner who is willing to be coached
• Positive, enthusiastic, and high-energy
• Comfortable speaking with customers on the phone
• Professional and confident when communicating
• Organized and able to manage multiple tasks
• A strong team player who works well under pressure
• Motivated by goals and performance
• Comfortable working in a fast-paced environment

Qualifications

• 1–2 years of automotive experience preferred, but not necessary
• Previous automotive sales experience preferred
• Previous call center, BDC, Internet Department, inside sales, or appointment-setting experience preferred
• Strong customer service skills
• Basic computer skills and accurate typing
• Ability to learn and utilize CRM software
• Ability to work flexible hours, including evenings, weekends, and holidays
• Willingness to submit to a pre-employment background check and drug screen
• Professional and well-groomed appearance

Salespeople – Ready for a Change?

If you're currently working on the sales floor and are looking for a position where you can use your automotive knowledge, communication skills, and customer experience without working the traditional showroom floor, we encourage you to apply!

If you're reliable, motivated, coachable, and ready to learn, we'd love to meet you.

Join the Chrysler Dodge Jeep team and become an important part of driving our business forward!

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national

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